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Frequently Asked Questions | UNIVIEW Skip to main content
FrequentlyAskedQuestions

Frequently Asked Questions

STUDENTS & PARENTS
Is paying fees online safe?

Yes. It is safe to pay your fees online. Everyday millions of people pay for goods and services and/or carry out banking transactions online

Can I pay using my credit card?

Yes. You can pay your online fees using your credit card provided its issued in India. The Payment Gateway providers charge a small fee and applicable taxes for this convinience

Can I pay using my debit cards?

Yes. You can pay your online fees using your debit card provided its issued in India. The Payment Gateway providers charge a small fee and applicable taxes for this convinience

Can I pay using Net Banking?

Yes. You can pay your online fees using your Netbanking facility provided by a Bank in India.

What are the charges in additional to the Fees for using the online payment facility?

There are no charges in addition to the convinience fee you pay the Payment Gateway

Will I get a receipt and confirmation?

On completeing the payment successfully a receipt is sent to the email id registered for the student. If no email is registered we suggest that you take a screenshot of the acknowledgement.

Whom should I call if there is an error on the site when I pay?

Call the support numbers provided to you. Please have all the details ready. Excutives might ask you to explain the events that lead to this error.

How do I know if the fees has been paid to the school/college?

Payments made using the payment are credited to the insititutions account within the stipulated time limit.

Can I view a list of past payments?

Yes. Use the payment history to view your past payments

INSTITUTION
Is PCI DSS certification necessary?

PCI DSS is required by websites that accept cardholder information. In the case of Uniview the module initself doesn't accept the cardholder details, the student / parent is transferred to the payment gateway site where the cardholder and card details are entered. The payment gateway site is PCI DSS certified.

How do I view a list of students who has paid online?

Use the Transaction history to view a list of students who have paid the fees. You can filter the list to display only those transactions between any two dates

How do I reconcile the payouts made by the bank with the list provided by Uniview?

Whenever a payment is made using Uniview the student ID is sent to the bank when processing the payment. The report provided by the bank will contain this ID

How can I import the transactions to Tally?

Uniview generates an Tally compatible XML formatted file for you to import into Tally

Can I get a list of defaulters?

Yes. A list of defaulters can be extracted from Uniview.

How many bills can I upload on Uniview?

There is no limit on the number of bills that you can upload to Uniview. However we suggest that you keep not more than 12 bills in the interest of readability.

How do I generate the XML bill?

Uniview has a standard format you could use your existing systems to generate the XML bill

How many number of lines can I have in my XML bill?

There is no limit on the number of students and hence the number of lines in the XML bill

Can I change my gateway provider?

Uniview is co-branded with the Bank and payment gateway offered by the Bank. You will not be able to change the Payement Gateway provider.

What type of cards can I accept?

You can accept Credit and Debit Cards issued in India with the following labels MasterCard, Rupay and Visa.